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31 Questions Every Business Owner Should Ask
About AI Chatbots:
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What do we do? We create AI BOT.
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Knowledge Base

We set up he knowledge base with you, the knowledge base is the heart of how an AI chatbot knows what to say.

What can be a knowledge base?

  • FAQs – Frequently Asked Questions and answers
  • Website pages – Like your About, Services, or Product pages
  • Documents – PDFs, manuals, guides
  • Product info – Specifications, pricing, features
  • Policies – Return, privacy, shipping, etc.
  • Customer support scripts – Common support replies or steps
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    Add Website Pages

  • Add Website URL to an AI chatbot,1. Crawls Your Website Content
    2. Builds a Knowledge Base
    3. Powers Conversational Responses
    4. Automates Tasks
    Benefits
    • 24/7 support for your visitors
    • Reduced workload for your team
    • Faster response = higher conversions
    • Better user experience
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    Types of documents and content formats that can be added to train or enhance an AI chatbot’s knowledge base

  • Text-Based Documents

    1. FAQs – Frequently Asked Questions with answers
    2. Product Manuals – User guides, how-to documents
    3. Company Policies – Refund, return, privacy, and legal policies
    4. Service Descriptions – Details about services offered
    5. Terms & Conditions – Legal terms, disclaimers
    6. Knowledge Base Articles – Help center or support content
    7. Blog Posts – Informational or promotional blog content
    8. About Us / Company Profile – Brand values, mission, team info
    9. Case Studies – Real-world examples, success stories
    10. White Papers – In-depth expert content on a topic
    11. SOPs (Standard Operating Procedures) – Internal processes and workflows
    12. Training Manuals – Employee onboarding or user training documents
    Web-Based Content

    1. Website Pages – URLs the bot can crawl and learn from (e.g. homepage, pricing, contact)
    2. Knowledge Base Portals – Zendesk, HelpDocs, or similar systems
    3. Online Product Catalogs – E-commerce descriptions, SKUs
    Structured Data

    1. Spreadsheets – Pricing tables, contact lists, FAQs in table format
    2. CSV/JSON Files – Structured Q&A, data entries
    Conversational Data

    1. Chat Logs – Previous support interactions (with privacy considerations)
    2. Email Templates – Automated replies, support responses
    3. Scripts – Sales or customer service call scripts


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    AI Chat bots

    Number of AI Chat Bots Implemented: 27

    These are some of our sample sites (live) that use our AI Chat Bot
    ThhepSG
    THHEPSG.com 
    A managed website design service helping small business owners transition from DIY platforms like Wix and Squarespace to fully supported, SEO-optimized websites. The AI chatbot guides users in understanding the benefits of professionally managed websites and assists with lead generation through a simplified contact process.
    The1Redox
    The1Redox.com
    A digital platform providing product information, user experiences, and supporting resources for ASEA REDOX.
    The AI chatbot helps visitors get quick, accurate answers, navigate key topics, and take the next step with clear, professional guidance.
    It is designed to support informed decision-making without pressure or distraction.
    The1Luxury
    The1Luxury.com
    A luxury real estate platform featuring high-end properties for sale in Bangkok, Thailand. The AI chatbot assists buyers and investors by answering questions about listings, guiding them to connect with a certified RE/MAX luxury agent, and simplifying the property discovery process with clear, professional support.
    +66 917673307
    +65 91832963
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    Singapore | Thailand
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